Terms of service

Welcome to Sneaker Paradise. These Terms & Conditions govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms & Conditions.

1. About Sneaker Paradise

Sneaker Paradise is an online store operating in South Africa and currently sells sneakers and fashion apparel to customers nationwide.

Sneaker Paradise currently operates exclusively online.

2. Products and Product Information

We aim to ensure that product descriptions, photographs, sizes, colours, availability and other information displayed on our website are accurate and up to date.

However, slight differences in colour or appearance may occur depending on your device or screen settings.

Customers are responsible for reviewing product information, including available sizes and product details, before placing an order.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, Sneaker Paradise will contact the customer and provide an appropriate resolution, which may include offering an alternative product or processing a refund where applicable.

4. Prices

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Sneaker Paradise reserves the right to change product prices and promotions from time to time.

The price applicable to an order will be the price displayed at the time the customer completes the purchase, subject to any obvious pricing errors.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is subject to successful payment, product availability and confirmation by Sneaker Paradise.

We reserve the right to contact a customer if additional information is required to process an order.

6. Payment

Payments must be successfully completed before an order can be processed and dispatched.

Customers must provide accurate information when completing their purchase.

Sneaker Paradise may take reasonable steps to verify an order where necessary to protect customers and the business against fraudulent or suspicious transactions.

7. Delivery

Sneaker Paradise delivers nationwide across South Africa.

Our standard delivery fee is R100 per order.

Orders are generally delivered within 2–7 business days after the order has been processed and dispatched.

Delivery times may vary depending on the customer’s location, courier availability, public holidays, weather conditions and other circumstances outside our control.

Further information is available in our Shipping & Delivery Policy.

8. Returns and Refunds

Customers may request a return within 7 days of receiving their order, subject to the conditions contained in our Returns & Refund Policy.

Approved refunds will be processed to the original payment method used for the purchase after the returned item has been received and assessed.

Customers should review our Returns & Refund Policy before placing an order.

9. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including their name, contact information and delivery address.

Sneaker Paradise will use customer information in accordance with our Privacy Policy.

10. Website Use

Customers agree not to use our website for unlawful, fraudulent or unauthorised purposes.

You must not attempt to interfere with the operation or security of our website or use the website in a way that may cause harm to Sneaker Paradise, our customers or other users.

11. Intellectual Property

Unless otherwise stated, content displayed on the Sneaker Paradise website, including our branding, logos, photographs, text and other original materials, belongs to or is used by Sneaker Paradise with the appropriate rights or permissions.

Such content may not be copied, reproduced, modified or distributed without appropriate permission.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier services, website technology providers and other service providers.

The use of third-party services may be subject to the terms and policies of those providers.

13. Website Information

We make reasonable efforts to keep the information on our website accurate and available. However, we do not guarantee that the website will always be available, error-free or completely free from interruptions.

14. Changes to These Terms

Sneaker Paradise may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable requirements.

The updated version will be published on our website.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email:sneakerparadise094@gmail.com

WhatsApp / Phone: 069 250 1256

Customer Support Hours: 7:00 AM – 8:00 PM

We aim to respond to customer enquiries within 24 hours.

Sneaker Paradise

Step Into Your Paradise.