Shipping policy

At Sneaker Paradise, we aim to make the delivery process as convenient and reliable as possible for our customers across South Africa.

Delivery Coverage

We currently deliver nationwide across South Africa.

Orders can be delivered to residential and business addresses, subject to the availability of courier services in the customer’s area.

Delivery Fee

Our standard delivery fee is R100 per order.

Any applicable delivery charges will be displayed to the customer before completing their purchase.

Delivery Time

Orders are generally delivered within 2–7 business days after the order has been processed and dispatched.

Delivery times may vary depending on the customer’s location, courier availability, public holidays, weekends, weather conditions, or other circumstances outside of Sneaker Paradise’s control.

We will provide customers with relevant tracking information where tracking is available.

Courier Services

Sneaker Paradise works with courier services and delivery runners to fulfil orders. The courier or delivery service used may vary depending on availability, location and other delivery requirements.

We commonly use The Courier Guy, where available.

Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Customers may be contacted using the contact details provided during checkout if additional information is required to process or deliver an order.

Tracking & Delivery Updates

Where a tracking number is provided by the courier, it will be shared with the customer so that they can follow the progress of their delivery.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Delivery Delays

While we aim to deliver orders within the stated timeframe, delays may occasionally occur due to circumstances outside our control, including courier delays, severe weather, public holidays, incorrect delivery information, or other unforeseen circumstances.

If a delivery is delayed, customers can contact Sneaker Paradise using the details provided on our Contact Uspage, and we will assist with the available delivery information.

Incorrect Delivery Information

Customers are responsible for ensuring that their delivery address, contact number and other required delivery information are correct at checkout.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where a new delivery attempt is required.

Contact Us

If you have questions about your delivery or order, please contact us:

Email:Sneakerparadise094@gmail.com

WhatsApp / Phone: 069 250 1256

Customer Support Hours: 7:00 AM – 8:00 PM

We aim to respond to customer enquiries within 24 hours.

Sneaker Paradise

Step Into Your Paradise.