Refund policy
At Sneaker Paradise, we want our customers to feel confident when shopping with us. If you need to return an item, please review the policy below.
7-Day Return Period
Customers may request a return within 7 days of receiving their order.
To request a return, please contact Sneaker Paradise within the 7-day period using the contact details provided below.
Wrong Size
We accept returns where a customer has selected the wrong size, provided that the item meets our return conditions.
For sneakers and clothing, the item must be:
- Unworn and unused
- In its original condition
- Free from damage, marks, stains or signs of use
- Returned with its original packaging, tags and accessories where applicable
- Accompanied by the relevant order information
We recommend that customers check their size carefully before placing an order. Customers may contact us before purchasing if they require assistance with sizing.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after receiving your order.
Sneaker Paradise will assess the issue and, where appropriate, arrange a return, replacement or refund.
Customers may be asked to provide photographs or other information to help us assess the issue.
Return Delivery Costs
Return delivery costs will depend on the reason for the return.
Where the return is required because Sneaker Paradise sent an incorrect, damaged or defective item, Sneaker Paradise will assess the appropriate delivery arrangements.
Where the return is requested because of a customer’s choice, such as selecting the wrong size or changing their mind, the customer may be responsible for the return delivery cost.
Any applicable return delivery costs will be communicated to the customer before the return is processed.
Return Assessment
Once the returned item has been received, Sneaker Paradise will inspect the item to confirm that it meets the applicable return conditions.
A refund or other appropriate resolution will only be processed after the returned item has been received and assessed.
Refunds
Where a refund is approved, the refund will be processed to the original payment method used for the purchase.
The time it takes for the funds to appear in the customer’s account may depend on the payment provider or financial institution.
Items That Do Not Meet the Return Conditions
A return may be declined if the item has been worn, used, damaged after delivery, altered, stained, or returned without required original packaging or accessories where applicable.
If a returned item does not meet the applicable return conditions, Sneaker Paradise will contact the customer regarding the outcome.
How to Request a Return
To request a return, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- Your name
- The item you would like to return
- The reason for the return
- Photographs where relevant, particularly for damaged, defective or incorrect items
Contact Details
Email:sneakerparadise094@gmail.com
WhatsApp / Phone: 069 250 1256
Customer Support Hours: 7:00 AM – 8:00 PM
We aim to respond to customer enquiries within 24 hours.
Sneaker Paradise
Step Into Your Paradise.