Privacy policy

SNEAKER PARADISE

Sneaker Paradise respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Sneaker Paradise collects, uses, stores, protects and handles personal information when you visit our website, communicate with us, create an account, place an order or otherwise interact with our business.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using the Sneaker Paradise website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Trading Name: Sneaker Paradise
Business Structure: Sole Proprietorship / Sole Trader
Email: sneakerparadise094@gmail.com
Telephone / WhatsApp: +27 69 250 1256
Website: https://sneakerparadise.co.za/

Sneaker Paradise is an online retail business specialising primarily in sneakers, footwear, branded clothing and related fashion products.

For purposes of this Privacy Policy, “Sneaker Paradise”, “we”, “us” and “our” refer to the Sneaker Paradise business and its proprietor.

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Sneaker Paradise, we may collect personal information such as:

Full name;
Email address;
Telephone or mobile number;
Delivery address;
Billing information;
Order details;
Products purchased;
Payment-related information;
Communications with Sneaker Paradise;
Information provided when contacting us;
Account login information, where applicable;
IP address and certain technical information;
Device and browser information;
Website usage information; and
Information reasonably required to prevent fraud or comply with legal obligations.

We only seek to collect information that is reasonably necessary for legitimate business purposes.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

Visit our website;
Create or use a customer account;
Place an order;
Complete checkout;
Subscribe to marketing communications;
Contact us by email, telephone or WhatsApp;
Submit a review or other content;
Request a return, refund or exchange;
Participate in a promotion or competition;
Communicate with our customer-support team; or
Otherwise voluntarily provide information to us.

Certain information may also be collected automatically when you use our website through cookies, analytics tools and similar technologies.

4. WHY WE COLLECT YOUR INFORMATION

Sneaker Paradise may process personal information for purposes including:

Processing and fulfilling customer orders;
Confirming payments;
Arranging deliveries;
Communicating with customers;
Providing customer support;
Processing returns, refunds and exchanges;
Preventing and detecting fraudulent transactions;
Maintaining business and transaction records;
Improving our website and services;
Understanding how customers use our website;
Providing personalised or relevant website experiences;
Sending promotional communications where permitted;
Responding to enquiries;
Resolving complaints and disputes;
Protecting the security of our website and customers;
Complying with applicable legal and regulatory obligations; and
Establishing, exercising or defending legal rights where necessary.

5. PAYMENT INFORMATION

Payments made through the Sneaker Paradise website may be processed by third-party payment providers.

For security reasons, Sneaker Paradise does not ordinarily store customers’ complete credit or debit card details.

Payment information may be processed directly by the applicable payment provider in accordance with that provider’s security and privacy practices.

Sneaker Paradise may retain limited payment-related information, such as:

Payment status;
Transaction reference;
Amount paid;
Date of payment; and
Information necessary to identify and reconcile the transaction.

This information may be required for order fulfilment, refunds, accounting, fraud prevention and dispute resolution.

6. DELIVERY INFORMATION

When you place an order, we may provide necessary customer information to the courier or delivery service responsible for delivering your order.

This may include:

Name;
Telephone number;
Delivery address; and
Information necessary to identify and deliver the order.

We only intend to provide information reasonably necessary for the delivery service to perform its function.

7. THIRD-PARTY SERVICE PROVIDERS

Sneaker Paradise may use trusted third-party service providers to operate and support our business.

These may include providers involved in:

E-commerce and website hosting;
Payment processing;
Courier and delivery services;
Customer communications;
Website analytics;
Fraud prevention;
Marketing;
Website security; and
Other services reasonably required to operate the business.

These third parties may process personal information on our behalf or in connection with the services they provide.

Where reasonably required, we take appropriate steps to ensure that personal information is handled securely and in accordance with applicable law.

8. SHOPIFY

Our online store is operated using Shopify’s e-commerce platform.

Shopify may process certain information required to operate the website, process orders, provide checkout functionality, maintain security and provide related services.

Customers should also review Shopify’s applicable privacy information for details regarding how Shopify processes personal information.

9. COOKIES AND SIMILAR TECHNOLOGIES

Sneaker Paradise may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

Remembering shopping-cart information;
Maintaining website functionality;
Improving website performance;
Understanding website traffic;
Improving customer experience;
Security and fraud prevention; and
Marketing and advertising, where applicable.

You may be able to control or disable certain cookies through your browser settings.

Disabling cookies may affect some website functionality.

10. WEBSITE ANALYTICS

Sneaker Paradise may use analytics services to understand how visitors interact with our website.

Analytics information may include:

Pages visited;
Approximate location;
Device type;
Browser type;
Time spent on pages;
Referring websites; and
General website activity.

Analytics information is used to improve the website, understand customer behaviour and improve our products and services.

11. MARKETING COMMUNICATIONS

Where permitted by applicable law, Sneaker Paradise may use customer information to send promotional communications about:

New products;
Sneakers;
Clothing;
Specials;
Discounts;
Promotions;
Competitions; and
Other Sneaker Paradise updates.

Where required, we will obtain the appropriate consent before sending direct marketing communications.

Customers may unsubscribe from promotional communications using the unsubscribe option provided in the relevant communication or by contacting us directly.

Transactional communications, such as order confirmations, payment confirmations and delivery updates, may still be sent because they are necessary for the provision of the service.

12. FRAUD PREVENTION AND SECURITY

Sneaker Paradise takes reasonable measures to protect customer information and prevent unauthorised access, misuse, alteration, disclosure or destruction.

We may process certain information to:

Detect suspicious transactions;
Prevent fraud;
Protect customers;
Protect the business;
Investigate potentially fraudulent activity; and
Maintain the security of our website and payment processes.

Where reasonably necessary, information relating to a suspicious transaction may be shared with relevant payment providers, financial institutions, fraud-prevention services or law-enforcement authorities, subject to applicable law.

13. HOW WE PROTECT PERSONAL INFORMATION

Sneaker Paradise takes reasonable technical and organisational measures to protect personal information.

These measures may include:

Access controls;
Secure website technology;
Password protection;
Restricted access to customer information;
Use of reputable payment providers;
Security monitoring; and
Appropriate procedures for handling personal information.

However, no online system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including keeping account passwords confidential and avoiding sharing sensitive information through unsecured channels.

14. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

Sneaker Paradise will not intentionally sell customers’ personal information.

We may disclose personal information where reasonably necessary to:

Process and fulfil an order;
Process payments;
Deliver products;
Provide customer support;
Prevent fraud;
Maintain our website;
Comply with legal obligations;
Respond to lawful requests from competent authorities;
Protect the rights, property or safety of Sneaker Paradise or others; or
Establish, exercise or defend legal rights.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

15. INTERNATIONAL PROCESSING

Some third-party service providers used by Sneaker Paradise may process or store information outside South Africa.

Where personal information is transferred to or processed in another country, Sneaker Paradise will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

16. HOW LONG WE KEEP PERSONAL INFORMATION

Sneaker Paradise will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Information may be retained for purposes including:

Completing orders;
Accounting and financial records;
Tax and legal compliance;
Handling returns and refunds;
Resolving disputes;
Fraud prevention;
Maintaining business records; and
Establishing, exercising or defending legal rights.

When information is no longer reasonably required, we will take reasonable steps to dispose of or delete it securely where appropriate.

17. YOUR PRIVACY RIGHTS

Subject to applicable law, customers may have rights relating to their personal information, including the right to:

Request access to personal information we hold about them;
Request correction of inaccurate or incomplete information;
Request deletion of information in circumstances permitted by law;
Object to certain processing of personal information;
Object to direct marketing;
Request information regarding how their personal information is processed; and
Lodge a complaint regarding the handling of their personal information.

Certain rights may be subject to lawful limitations or exceptions.

18. REQUESTING ACCESS OR CORRECTION

If you believe that the personal information we hold about you is incorrect, incomplete or outdated, you may contact us and request that it be corrected.

You may also request access to personal information that we hold about you, subject to applicable law and any lawful grounds for refusing access.

To make a privacy-related request, contact:

Email: sneakerparadise094@gmail.com
Telephone / WhatsApp: +27 69 250 1256

We may need to verify your identity before processing certain requests.

19. CHILDREN’S INFORMATION

Sneaker Paradise does not knowingly seek to collect personal information from children in circumstances where collection would be unlawful.

Where applicable, we will comply with the requirements of South African law concerning the processing of children’s personal information.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate steps.

20. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms or other external services.

Sneaker Paradise is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party websites before providing them with personal information.

21. SOCIAL MEDIA

Sneaker Paradise may operate or maintain social-media profiles and may interact with customers through social-media platforms.

Information shared publicly on social-media platforms may be visible to others and is subject to the privacy policies and terms of the relevant platform.

Customers should avoid publicly posting sensitive personal or payment information.

22. DATA BREACHES

If Sneaker Paradise becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, affected individuals and/or the relevant regulatory authority will be notified in accordance with the applicable legal requirements.

23. CUSTOMER COMMUNICATIONS

When you contact Sneaker Paradise, we may retain records of communications where reasonably necessary for:

Customer support;
Order administration;
Returns and refunds;
Complaints;
Dispute resolution;
Quality assurance;
Fraud prevention; or
Legal compliance.

24. CHANGES TO THIS PRIVACY POLICY

Sneaker Paradise may update this Privacy Policy from time to time.

Updates may be made to reflect:

Changes to our business;
Changes to our website;
New services or technologies;
Changes to third-party service providers;
Changes in applicable law; or
Improvements to our privacy practices.

The latest version will be published on our website with the applicable effective date.

Customers are encouraged to review this Privacy Policy periodically.

25. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or the way Sneaker Paradise handles personal information, please contact us.

Sneaker Paradise
Email: sneakerparadise094@gmail.com
Telephone / WhatsApp: +27 69 250 1256
Website: https://sneakerparadise.co.za/

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

26. POPIA AND THE INFORMATION REGULATOR

Sneaker Paradise aims to comply with the Protection of Personal Information Act 4 of 2013 and other applicable South African privacy laws.

Where a customer believes that their personal information has not been handled appropriately, they may have the right to lodge a complaint with the South African Information Regulator, subject to the applicable legal process.

27. CUSTOMER ACKNOWLEDGEMENT

By using the Sneaker Paradise website, creating an account, placing an order or voluntarily providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.

Sneaker Paradise will process personal information in accordance with applicable law and the principles described in this Privacy Policy.

Sneaker Paradise — Your destination for sneakers and branded fashion.